Senior Engagement Manager

Senior Engagement Manager

We are looking for an exceptional Senior Engagement Manager to drive the implementation of our Life Sciences Revenue Management Solution on client locations. This individual is an expert in solution implementation with experience using software applications to meet the needs of clients. He/she will work closely with clients to understand business needs and drive the Life Sciences Revenue Management Solution implementation process.

He/she will lead the Professional Services implementation team, perform project management tasks, and facilitate requirements gathering sessions and the solution design. The Senior Engagement Manager will also provide implementation expertise throughout the project, and serve as the first escalation path for issues and change requests throughout the project.

Responsibilities:

• Provide application and project expertise throughout the client implementation




• Provide client product and business feedback to marketing and engineering




• Facilitate system requirements gathering sessions, including process mapping and improvement




• Overall ownership of the implementation design strategy and tasks




• Develop and manage project plan to ensure timely completion of implementation




• Overall ownership and completion of all implementation tasks




• Coach and guide team members to complete tasks and project deliverables




• Act as primary source for communication of project information and own the project plan




• Resolve conflicts related to schedule, solution, and team performance




• Create client confidence in the Professional Services team




• Maintain accurate and timely written and oral communication




• Maintain project plans, project finances, project documentation, issue management, change requests, and change management




• Train end users as required




• Mentor our project team members




• Help make complex implementation concepts simple for clients and more junior personnel




• Hold team and client status meetings to provide visibility to project progress and deadlines, goals, objectives, and issues




• Seek ways to improve the process of delivering solutions to clients




• Keep teams motivated to deliver a successful implementation

Qualifications:

• Minimum of ten years professional experience with at least five in an engagement management role




• Previous experience working for an Enterprise software company delivering complex software projects that last between 12-18 months in duration




• Experience with Life Sciences, Pharmaceuticals, and/or CPG industries a plus




• Disciplined project management experience, the ability to manage challenging customers and turn around troubled implementations




• Technical aptitude required, preferably of Java based Enterprise software applications




• Detail and project-oriented




• Strong organizational skills




• Effective oral and written communication skills




• Must be able to travel as required (estimated at 20% - 75%)