Performance Improvement Senior Manager - Shared ...

Being part of a dynamic, growing organization offers an exciting career path full of opportunity. Ernst & Young Advisory Services is a $4 billion global practice, with 18,000 professionals. With an overall Advisory market of $150 billion, theres tremendous potential for growth - and were prepared to tap into that potential. Our Advisory team takes a strategic approach to helping clients improve and sustain their business performance. In todays complex business environment, that means understanding the relationship between risk and performance improvement, and applying our knowledge to help clients achieve their business objectives.   When youre on our Advisory team, you specialize in a particular competency - Risk, Performance Improvement, or IT Risk & Assurance. You also have the opportunity to work across disciplines with professionals who have broad industry sector experience and deep subject-matter knowledge. In Advisory, our growth strategy focuses on being account-centric, issue-based and competency-driven. Thats what differentiates Ernst & Young in the Advisory marketplace.    Our Performance Improvement team is all about helping clients improve security and efficiency, while also reducing their costs. We help clients by delivering assessment, transformation and process efficiency solutions in specialty areas like finance, supply chain, IT Advisory, customer, people and organization change, strategic direction, and program management.    The opportunity is now. If you are interested in being part of a dynamic team, serving clients and reaching your full potential - Ernst & Young Advisory Services is for you.   We currently have a career opportunity for a Senior Manager to lead client engagement teams, work with a wide variety of clients to deliver professional services, and be responsible for business development activities on strategic priority accounts.   Responsibilities Develop and maintain productive relationships with client management. Collaborate to plan engagement objectives and a strategy that addresses risk and performance improvement. Manage expectations of service delivery. Stay informed of business/economic developments and their impact to the client.   Demonstrate high levels of technical and professional knowledge and quickly assimilates new knowledge. Keep up-to-date with current developments and trends in advisory services capabilities and industry knowledge.   Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve a high quality deliverables and within expected timeframes and on budget. Monitor progress, manage risk and confirm key stakeholders are kept informed about progress and expected outcomes.   Demonstrate our fundamental values: professional respect for all team members; personal accountability; trustworthiness and teamwork.   Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment.   Commit to developing knowledge, continue to learn and share knowledge with clients and team members. Respect/protect client information.   Generate new business opportunities. Understand Ernst & Young and its service lines and actively assess/present ways to serve clients. Develop long-term client relationships and networks. Develop relationships with other Ernst & Young team members across all practices to serve client needs.  To qualify, candidates must have:

• a bachelors degree and approximately 8 years of related work experience; or a masters degree and approximately 7 years of related work experience
• a degree with an emphasis in Finance, Accounting, Economics, and/or Business; MBA and/or CPA preferred
• approximately 7 years of experience in providing advisory services related to the design, development and implementation of a shared services strategy
• demonstrated record in driving shared services revenue within existing clients and in developing new prospects at the "C" suite level of Fortune 500 companies
• experience in program management for large scale business transformation projects and programs
• work collaboratively in a team environment (knows when to lead and when to follow)
• experience managing staff on multiple projects and providing direction to team members
• strong analytical and problem solving skills
• willingness to travel on short notice to meet client needs; travel is estimated at 80%
• a valid U.S. drivers license
• a valid passport required; willingness and ability to travel internationally

• Shared Services Vision
• Organizational Design
• Roles and Responsibilities/Skill Alignment
• Process Optimization
• IT Enablement
• Change Management and Training
• Business Case Development
• Implementation Strategy and Planning

• a high level of motivation and a self starting attitude
• excellent oral and written communication skills
• strong analytical and problem solving skills
• creative problem solving skills
• a strong work ethic