Sr. Product Specialist / Consultant - DDI Technolo...

Recognized by Deloitte as one of North America’s Fastest 500 Growing Technology Companies for 2009, the company is the market leader in hardware and software for core network services. 

The company is experiencing unprecedented growth and looking to expand its North American team.  

As a Senior Product Specialist/Consultant, the individual will be responsible for driving the design and implementation the company’s products, which offer a revolutionary way to manage core network services. The Professional Services team assists clients and partners in achieving their strategic vision through a successful technology solution implementation and well as product education services.  We provide technical and engagement management guidance and deep product subject matter expertise, executing on our engagements with the highest degree of quality and client satisfaction.

As a Senior Consultant, the candidate will work with Pre/Post Sales Engineering and the customer’s staff to design and implement the proposed solution architecture. The candidate will partner with key network engineering and operations staff and management, to design a solution which meets the function, security, and operational requirements. The ideal candidate will have a strong networking background, be a Subject Matter Expert on the product set, have excellent technical communication skills, along with experience in effectively and expeditiously facilitating a complex solution design. A strong background in project management, conflict resolution skills, and experience navigating around common technology implementation pitfalls is required. 

The ideal candidate for this position should have:  

• In-depth knowledge of: MS and LINUX/UNIX operating systems/networks, Client, Internet & network technologies (TCP/IP, DHCP, DNS, IPAM, SNMP, FTP, etc.…)


• Prior experience with other DDI solutions (Lucent QIP, BIND, NetID, InfoBLOX, etc…)


• Basic scripting capabilities (Perl, shell), Java, VB, etc…); advanced scripting skills are preferred


• Excellent written and verbal communication skills


• Relevant experience developing and implementing large enterprise network services solutions


• Proven ability to lead teams and manage projects


• 4 to 6 years of progressive technology professional services experience


• Strong project management, communications, technical planning, and leadership skills, particularly with project and cross-functional teams


• Ability to think quickly and take risks commensurate with responsibility


• Ability to work with all levels of management and technical support to further the goals of the engagement


• Experience in building relationships to further the goals of the engagement


• Used to working in high-pressure client-environments with aggressive deadlines


• Quick learner who is able to implement new technologies or processes in demanding, changing environments, and establishing realistic yet aggressive timelines


• Comfortable working with unproven/challenging new concepts


• Desire to learn new and different approaches


• Excellent problem-solving, analytical and time-management skills


• High level of initiative and decisiveness


• Self motivated individual who works without direct supervision and pursues goals with tenacity and creativity


• Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results


• Understand and accommodate competing demands in customer organization and displays strong situational analysis, problem solving and decision making skills


• Maintain professional demeanor and appearance at all times


• Ability to travel >75%


• Evening and Weekend work required on occasion 

Duties and Responsibilities:

• Provide technical post-sales design and implementation services


• Function as the key technical resource in the development and implementation of network design, architecture, and operational usage of the solution


• Support fellow employees (pre-sales engineers, implementation resources, and partner consultants) on their projects


• Provide subject matter expertise during project definition phase as needed.


• Provide regular feedback to customer and company project team on the progress and status of active projects.


• Develop final reports for each project, capturing the solution design and system settings implemented


• Develop & document consulting methodologies & best practices.


• Mentor newer consultants within the team in developing stronger consulting skills.


• Assume leadership on engagements and work without direct supervision, interfacing with customer IT and business-function leaders


• Provide critical feedback to Product Management and Engineering Teams

Desirable Skills:

• Demonstrate initiative, creativity, and problem solving skills


• Disciplined, self-motivated and detail oriented team player


• Post secondary or an equivalent combination of education and/or experience.


• 8-10+ years networking experience or equivalent


• Technical writing skills (white-papers, technical articles, solution design documents, etc…)


• Excellent communication skills and strong project management acumen.


• Comfortable presenting project outline and status to key decision makers at the  staff and senior management level


• US Citizens with security clearance preferred