Siebel Technical Lead - CRM / Marketing

Job Summary and Mission 
 

The Siebel Technical Lead position is for an experienced, self motivated individual to provide technical expertise and guidance to developers and lead technical delivery for multiple Siebel projects. He/she must Lead Siebel development, configuration and integration efforts for multiple projects using Siebel platform. The application technical lead will need to lead and mentor technical development teams.
The technical lead will the technology approach and implementation by being involved throughout the entire life cycle of high complexity projects including, but not limited to: research and analysis, design, development, testing, implementation, training, and documentation - following and evolving standards and procedures.Technical leads will primarily Lead Siebel technical team to design and develop strategic solutions, but will also work with functional analysts, system architects, and developers and exposure to other server-side technologies and middleware through web methods is a definite plus. In addition to technology partners, the technical lead will work across the entire project team, interacting with a cross-disciplinary teams consisting of interaction with business leads, analysts, functional analysts, quality assurance analysts, and project managers to lead the implementation of fully functional campaigns and loyalty benefits through the Seibel Loyalty, Campaign Management and Marketing Analytics suite. The day-to-day work will also entail support, business client and vendor contacts.
 
Summary of Key Responsibilities
 
Responsibilities and essential job functions include but are not limited to the following:
 
- Collaborates with business partners, other Information Technology (IT) teams and senior application developers and developer leads to arrive at recommendations for technology decisions. This includes package selection, and systems design and modifications. Initiates process improvements for new and existing systems.
 
- Designs, develops, implements, documents, and tests changes to an application subsystem. Codes, tests, debugs, documents, and implements complex software applications. Creates more complex prototypes and ensures deliverables are high quality and meet user expectations. Supports system and integration testing activities. Initiates design reviews for new applications and adheres to software development standards.
 
- Leads, coaches, and mentors other team members. Performs cross-training and facilitates information sharing among team members. Assist with management of team tasks, projects, and performance reviews.
 
- Provides supervision and guidance in requirements gathering and functional specification activities. Collaborates with Functional Analysts in completing deliverables. Translates business requirements and functional designs into technical designs. Assists with development of functional designs and resolves complex design issues. Acts as senior technical expert to analyze the business needs.
 
- Recommends and establishes new software development, testing and documentation standards. Monitors and ensures compliance of standards.
 
- Resolves or assists with escalated software application issues as needed. Leads and coordinates activities to develop and execute plans to mitigate occurrence and reoccurrence of production issues. Oversees and contributes to the documentation of production support processes. Anticipates long term support issues and plans for corrective actions. Supervises and collaborates with support teams to ensure complex issues are resolved in a timely manner. Performs root cause analysis to identify permanent resolutions to software or business process issues.
 

Summary of Experience

• • Requires 10+ years experience in the IT industry
  • Requires 3+ years Project Management experience \
  • Requires 7+ years hands-on experience delivering CRM IT initiatives
  • Requires strong Siebel technical experience (5+ years)
  • Requires Siebel functional experience (4+ years)
  • Bachelors in Computer Science or equivalent work experience
•  
  Required Knowledge, Skills and Abilities
   
  - Strong interpersonal skills
   
  - Ability to communicate clearly and concisely, both orally and in writing
   
  - Strong analytical and problem-solving skills
   
  - Proficiency in programming languages
   
  - Ability to quickly learn new application systems and technologies
   
  - Knowledge of basic project management framework and methodology
   
  - Ability to accurately break down complex application designs into component deliverables and estimate design and development timelines
   
  
  • Requires Strong Systems Life Cycle methodology experience