Digital Cinema Applications Engineer - 226

Summary Description:

Be part of the exciting future of entertainment and add your talents to those of an amazing team. For more than 40 years Dolby has led the way in developing innovative entertainment products and technologies used by consumers and professionals worldwide. Innovations from Dolby can be heard in consumer audio and video products, entertainment software, and professional sound applications, including music recording, broadcasting, and sound for motion pictures.

Now Dolby is defining high-definition audio and systems for delivering breathtaking digital cinema. Our long-standing commitment to research and development enables our focus to remain on solutions that work today and are prepared for the future. That’s what keeps us on the leading edge of the industry.

Our company philosophy encourages creativity, collaboration, and the desire to perceive things differently. We have been recognized as one of the top 100 best places to work in the Bay Area. We offer a unique and rich array of benefits, including a flexible work schedule and an assortment of health coverage options. We’re always looking for talented individuals to join our team.

Develops, plans, and implements in-field testing and external digital cinema demonstrations. Develops and implements training programs at customer sites and in Dolby facilities to educate customer personnel and dealers in equipment operation and maintenance responsibilities. Provides input on industry trends and market needs for new business opportunities. Assigned projects are diverse in problem solving, requiring judgment in selecting best correctional method.

Essential Job Functions:

-  Responsible for answering verbal and written inquires from customers regarding products and technical problems.

-  Ability to troubleshoot complex problems where analysis of situation requires an in-depth evaluation of multiple factors.

-  Provides input for product installation and maintenance documentation.

-  Provides on-site technical support for testing new products and industry demonstrations. Maintains database for pending and active projects.

-  Develops and implements technical training for customers, dealers, and other Dolby product field service personnel.

-  Reports design, reliability, and maintenance problems or software bugs to design and software engineering.

-  Liaises with other offices and departments.

-  Provides assistance to Dolby offices in New York and Burbank for screenings and special events when requested.

Requirements:

-  Bachelor degree or equivalent experience; must have a comprehensive understanding of cinema or broadcast equipment and on-site experience in the installation of Dolby audio equipment.

-  Minimum four years’ experience as projection equipment field technician or broadcast engineer.

-  Excellent, proven computer skills, including proficiency with Microsoft Office, Windows operating and file systems, and various database applications.

-  Ability to work without supervision in the field and to deal professionally with dealers and customers at all levels.

-  Proven problem solving skills.

-  Ability to work independently and within a team environment.

-  Ability to manage multiple tasks simultaneously while meeting specific deadlines.

-  Ability to travel as required to fulfill position requirements. Some international travel will be required.

-  Ability to lift and carry up to 60 pounds of electronic equipment for installations, demonstrations, and training.

-  Ability to work at a computer keyboard one to two hours a day.