Directs IT staff, promotes career development opportunities, provides mentoring to the staff to encourage personal growth and advancement, and promotes delivery of high quality customer service and team productivity. Actively pursues personal leadership development to ensure growth and the ability to demonstrate a high level of quality and productivity. Actively participates in the development and monitoring of the organizations IT strategic and complementary tactical plans. The strategy and tactics are to be responsive to and properly aligned with the organization's mission, goals, and objectives.