Software Development Manager - Call Center Solutions
Bozeman, MT
Job Description:
Be a call center domain expert as demonstrated by an in-depth knowledge of call center operations and best practices. Demonstrated expertise and knowledge regarding call center technology solutions including blended channels (phone, voice, email, chat, IM, forums, etc), agent desktop environments, knowledge repositories, search capabilities, CTI, IVR, VOIP, queuing/routing, workforce management, quality monitoring, and analytics.
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Software Development Manager - Call Center Solutions
Bozeman, MT
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