The Solutions Architect (SA) plays a key leadership role in guiding and delivering our engagements to the highest standard of excellence. Working in conjunction with other services and sales colleagues, the SA is a subject matter expert on service approach and delivery, and sets strategic direction on tackling our customers' business and technical challenges. In many instances, SAs complete comprehensive assessments of a customer's current state,drive the identification of barriers and gaps to achieving specific goals and, most importantly, shape the path to successfully reach a future state.