Develop test plans: Figuring out what we should test and how we should test it. Assemble the right toolset: Evaluating existing tools and building new ones where needed. Build automation: No simple click, click, click- automation here. Were talking about building complex benchmarks that provide consistent metrics to describe product performance. File bugs: You do want the product to go faster and scale better, don't you? Filing bugs is your way of passing this message along to developers. Knowing the product: You have to know how the product works to make it go faster.