787 Fleet Support Engineer

Boeing   •  

Seal Beach, CA

Industry: Aerospace & Defense


8 - 10 years

Posted 16 days ago

Job Description

The Southern California Design Center is currently seeking an experienced 787 Fleet Support Engineer with advanced and /or broad knowledge of Boeing design and/or engineering principles.

The 787 Fleet Support Engineer is required to assist airline customers in the resolution of in-service technical problems and issues related to 787 Electrical Systems; power generation, battery technology, power distribution, lighting, and wiring. The initial job priorities will include monitoring potential in-service risks and issues, and managing appropriate mitigation plans to assure a successful entry into service. Additional activities include verification of all related Customer Support products, including the Aircraft Maintenance Manual (AMM) and Fault Isolation Manual (FIM), as well as developing and updating Fleet Team Digest (FTD) articles, Service Letters (SL) and Maintenance Tips (MT).

Primary Responsibilities:

  • Application of engineering principles to research technical, operational and quality issues reported by 787 airline customers and in determining interim and final engineering solutions.
  • Ability to interpret wiring diagrams and troubleshoot in-service airplane electrical problems by utilizing real time airplane data in Airplane Health Management
  • Respond to airline questions and reported problems through internal and external communication.
  • Assess event reports for potential safety issues.
  • Troubleshoot airplane problems using airline provided information, on-line engineering data, partner and supplier data, maintenance publications, and other resources.
  • Develop and manage projects to resolve in-service issues.
  • Develop presentation materials and present information on in-service issues to various review boards, management meetings, and airline forums.
  • Participating in support teams and providing technical assistance onsite at the airline location as required.
  • Leads work with customers to develop and document complex electronic and electrical system requirements.
  • Solves problems concerning and provides other support of fielded hardware and software over the entire product lifecycle.  

Applicants must have project management skills, excellent written and verbal communication skills, team leadership ability, and the ability to develop effective solutions in a demanding environment while keeping a positive attitude. Also required are excellent time management and prioritizing skills and the ability to work closely with a diverse community including design engineering, airline customers, partners and suppliers, manufacturing personnel, pilots and flight operations. In addition, applicants must have the ability to quickly learn computing applications including PC based applications, mainframe, and specific computing tools.


The position requires flexibility to address emergent issues and important airline meetings off-hours and may require an occasional off-shift work schedule to support the fleet operating 24/7/365.


Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

BCA Engineering
Relocation Assistance Available 
Yes. Available for eligible candidates, if authorized.

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.


Typical Education and Experience:Degree and typical experience in engineering classification: Bachelor's and 9 or more years' experience, Master's with 7 or more years' experience or PhD with 4 or more years' experience. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard. 

Basic Qualifications (Required Skills and Experience):

  • Bachelor's degree (or higher) education.
  • Minimum of 5 years of Electrical Engineering experience.
  • Experience in engineering, preferably in service engineering, field service, maintenance engineering, and/or customer/logistics support.

Preferred Skills (Desired Skills/ Experience):

  • Minimum of 3 years of experience working directly with 787 aircraft.
  • Minimum of 3 years year of experience interpreting wiring diagrams and troubleshooting an airplane system.
  • Minimum of 1 year of experience in Service Engineering, Field Service, Maintenance Engineering, or Customer/Logistics Support.
  • Experience with My Boeing Fleet, 787 Maintenance Performance Toolbox, Airplane Health Management, and responding to Service Requests via the Boeing Communication System is also desired. 


Experience Level 
Individual Contributor
Job Type 
Yes, 10 % of the Time
Contingent Upon Program Award 
Job Code 

Job ID 1800080505