Business Process Engineer / Business Analyst

Salary depends on experience
Posted on 08/31/18
Alpharetta, GA
5 - 7 years experience
Professional, Scientific & Technical Services
Salary depends on experience
Posted on 08/31/18

What does a great Business Process Engineer/Business Analyst do?

  • Lead process improvement initiatives ranging from low effort exercises to large kaizen workshops which brings together multiple
  • Capture/map current state processes, evaluate performance using data analysis, and facilitate process improvement via the DMAIC framework
  • Using industry standards create/deploy control charts, histograms, SIPOC’s, and process maps along with many more Six Sigma tools
  • Balance initiatives with professional judgment to accomplish difficult tasks though other people.  This may include running a sponsored program using matrixed resources.
  • Effectively communicate through written and oral reports to all levels.


  • A high level of experience in managing situations and stakeholders;
  • Proven thought and intellectual leadership skills;
  • Successful experience in managing key stakeholder relationships;
  • Excellent skills with ability to achieve results;
  • Effective time management skills;
  • Ability to handle concurrent tasks with appropriate priority;
  • Firm and strong personality;
  • Advanced trouble shooting skills;
  • Experience in Technical Writing.

Basic qualifications for consideration:

  • Bachelor’s degree in Computer Science or another Science or Engineering discipline
  • Six Sigma Green Belt Certification or higher
  • Strong analytical capability
  • At least 5 years of experience in an IT function
  • Broad based foundation of IT knowledge
  • Demonstrated ability to work independently and complete assigned project responsibilities under limited supervision
  • Up to 5%

Preferred qualifications for consideration:

  • Six SigmaBlack Belt Certification or higher
  • Self-motivated individual with excellent interpersonal communication and influencing skills
  • An understanding of service delivery and customer care ideals;
  • Excellent collaborative skills
  • Experience in leading small teams of highly technical motivated team members
  • Personal behaviors and values that nurture openness, honesty, trust, mutual respect and support from all team members in line with Service Excellence ideals
  • Excellent Customer interface/service skills
  • Ability to interface at various levels of organization to present process options, and provide guidance to the recommended option based on industry best practices, ROI and TCO dimensions
  • Deep commitment and responsiveness to business needs, constraints, and tight timelines, while also managing their expectations for realistic cost and timeliness for process definition work
  • Ability to balance between the ideal process and the business / customer needs – short-term and long-term
  • Ability to identify, collect, and analyze business requirements
  • Aptitude to learn fast and adapt to new support processes; and
  • Ability to go through significant amounts of documentation and be able to retain the information
  • In-depth knowledge of Fiserv and Fiserv business unit processes
  • Ability to build consensus
  • Knowledge of IT industry processes
  • Process certification (Six Sigma, ITIL or others)
  • Project Management
  • Statistical analysis
  • Microsoft Office suite (Excel, Visio);
  • Minitab or Quantum XL

Job ID R-10099167

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